Getting Support

We strive to provide the best possible user experience and improve both interface and functionality of Convertful app based on your feedback. If you have any questions or facing any issues using Convertful, we'd love to hear from you and help you on our Support Forum.

There you can create a support ticket or find answers you're looking for in the previously created ones.

Creating Tickets #

Creating a ticket is click simple, just press the relevant link and pick the appropriate ticket type: bug, question, or feature request. If you intend to share any personal data set the ticket as private (checkbox at the bottom) -- this way only you and Convertful support team will see it:

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Support Schedule #

  • Forum response time can take up to 36 hours Monday-Friday.
  • Support Team checks all new messages from 8:00 to 17:00 only (GMT+0).
  • Support Team doesn’t work on Saturday and Sunday.