Shopify FAQ

I have added an image to my Widget but the image is not displaying on my site. #

This is likely due to a CSS rule on your site which is hiding the image block on the Convertful widget. To allow images to display, try adding the following exception to the custom CSS file for your site (you can try using Additional CSS of the active theme):

.conv-image-place {
     display: block !important;
}

Widget border and texts are not displaying correctly on my site. #

Please check your site's styles and make sure that none of your styles (or theme or plugin) overwrite the widget styles.

Do I need to keep reconnecting my store? #

• Standard widget features (Cart total, items in cart, etc.) work continuously and do not require any action from you.
• Automatic discount creation: Due to Shopify security rules, this specific feature may require re-authorization after 90 days. If promo codes stop generating, simply open the app settings and click Reconnect (read guide).

What does the "Access token is invalid" warning mean? #

If you see a red connection error message in Settings - Site Connection, it usually means Shopify has expired the access token due to inactivity (after 90 days).

Here is what this means for your store:

• Your widgets are still working: All widget rules (cart totals, specific products, display conditions) remain active and continue working as usual.
• Discount creation is paused: Only the automatic generation of new promo codes is temporarily stopped. You can enable this again by reconnecting your store (read guide).