Shopify FAQ

I have added the Convertful code to my Shopify site but it is not connecting. #

Please check and make sure that you have copy the code exactly as displayed in your Convertful account and that nothing has been left out. You can refer to this article for additional information.

Note that there may be some delay in connecting due to the script running for the first time. Try refreshing the page with the "Convertful.js" script pasted to run it for the first time and it should allow you to establish a connection without any issues.

I have added an image to my Widget but the image is not displaying on my site. #

This is likely due to a CSS rule on your site which is hiding the image block on the Convertful widget. To allow images to display, try adding the following exception to the custom CSS file for your site (you can try using Additional CSS of the active theme):

.conv-image-place {
     display: block !important;
}

Widget border and texts are not displaying correctly on my site. #

Please check your site's styles and make sure that none of your styles (or theme or plugin) overwrite the widget styles.