Convertful Knowledge Base FAQ Why does the number of conversions not match new leads?

Why does the number of conversions not match new leads?

The number of conversions and new leads may not match for the following reasons:

  • You have active widgets that are not collecting leads' emails. For example an offer to download an e-book where a conversion is counted when the button is clicked and the visitor is taken to another page to download the e-book.
  • A visitor who is already a subscriber, submits another widget. As the visitor is already a subscriber they will not show up as a new lead but their conversion will still be counted.
  • You have deleted a subscriber. Note that deleting a subscriber does not delete the conversion count.
  • A visitor has filled in the same widget more than once. To prevent this, you can use the Display Rule - "Don't Show If Widget was submitted in the last x number of days".

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